Troubleshooting: Calendars and Jam On It

Why is my Sync or Import not working?

There are a few steps you can take if you don’t see your external calendar events syncing or importing into Jam:

1. Give it at least 15 minutes, it sometimes takes a bit more time, especially if there are a lot of events in the calendar. 
2. Double check that you imported/synced the correct calendar from Google or Apple (sometimes there are multiple calendars with the same name). 
3. If you received a notification that the sync or import was complete but do not see the events: Report an issue to us at help@jamfamilycalendar.com and we will work to get you up and running ASAP.

Why don’t I see my calendar as a choice to sync or import?

Go back to your source calendar (Google or iCloud) and double check the name of the calendar and that you have access to it. It may be helpful to click on an event in that calendar — under the Event Details you will be able to see the name of the calendar it is assigned to.

Also, make sure you have selected the proper calendar platform. For example, if you have a Google Cal, even if you only look at it on your phone/in iCal, it is still an Google calendar, not an iCloud calendar! 

Why are edits or events from my synced Google or iCloud calendar not showing up on my Jam calendar?

Jam syncs to external calendars 5x a day at the following times: 6AM, 10AM, 2PM, 6PM and 10PM.

If you would like to do an INSTANT REFRESH of your synced calendars to see the most up-to-date version, you can always do so. First, click he FILTERS menu:

Then click REFRESH MY CALENDARS:

If you are not seeing an event, please send us feedback on this!

Jam on it

Why was an event not created after forwarding an email to Jam?

• You must use the email address associated with your Jam account to forward the email
• It typically takes between 1 - 5 minutes for events to process into Jam.
• You forwarded an email with the pertinent information in an attachment or photo (instead of text).
• If no events were identified, you should receive an error message.

If an event does not go through and you do not get an error message, please send an email to help@jamfamilycalendar.com.